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Store Policies | Shipping | Returns

Methods of Payment – We currently accept MasterCard, Visa, American Express and Discover. Sorry we do not accept Checks, Money Orders, Cashier’s Checks, Western Union, or Gift Cards including those with the Visa or MasterCard logo for online orders.

Retail Store – Available for will call orders.

Shipping Information – We try to ship orders out the same day, but from time to time we do get backed up and may take up to 7 days to ship an order.

All orders are shipped out of San Diego, California via UPS Ground as standard. UPS Ground only ships Monday thru Friday so please keep that in mind when considering transit time. To give an idea of time it transit, orders to New York generally take 5 days, states surrounding California about 1-2 days, and everywhere in between about 3-4 days.

To find the price of shipping, add all the items that you would like to order to the ‘Cart’, in the upper right-hand corner, click on ‘Cart’ link, click on the ‘View Cart’ button, under shipping click on ‘Add Info’ link, enter all of your shipping information and click on the ‘Estimate Shipping’ button. The shipping rate will display on the shipping line item. If there is no shipping rate displayed its most likely that we do not ship to that location.

We currently ship to APO/FPO/DPO addresses using USPS only.

Refund, Returns and Cancellation Policies – Returns or Exchanges must be within five days of delivery, the merchandise must be in original form and condition, and it must also have the original packaging. If the merchandise is altered, or modified in any way, shape, or form, an exchange will not be allowed. Please contact us by email to let us know that you want to return or exchange merchandise, then wait for a confirmation before sending any exchanges. The customer is responsible for shipping charges on all return or exchanges.

After we have approved the exchange we will email you an invoice for the cost to ship the new item plus the cost of shipping the item back to us. Please ship the item back in the box you received it in, make sure to repackage the item with adequate packing material and tape to ensure the package will not get damaged during shipping. After the invoice is paid and we receive and inspect the item we will then ship out the new item.

Our Commitment To Your Privacy – Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

What Information Is Collected? – As part of the order process, the following information is collected from shoppers: Name Shipping/Billing Address Email address Phone number Credit/Debit Card Information.

How That Information Is Used – Information is collected to fulfill order, to contact buyers if they have questions, and from time to time send emails with special offers.

Contact us if you have any questions at orders@cafemoto.com or 1-800-818-3363

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